Every plan pays for itself after the first client you don't lose to slow support. Cancel anytime.
Perfect for consultants just starting to automate their helpdesk.
For growing practices that need more power and visibility.
For MSPs and agencies managing large client portfolios.
14-day money-back guarantee. If NexDesk doesn't save you time in the first two weeks, we'll refund every cent. No questions asked.
| Feature | Starter | Pro | Agency |
|---|---|---|---|
| Client limit | 25 | 100 | Unlimited |
| AI ticket resolution | ✓ | ✓ | ✓ |
| Priority AI queue | — | ✓ | ✓ |
| Ticket portal | ✓ | ✓ | ✓ |
| Dashboard analytics | Basic | Advanced | Advanced |
| SLA reporting | — | ✓ | ✓ |
| Custom branding | — | ✓ | ✓ |
| White-label | — | — | ✓ |
| Multi-technician | — | — | ✓ |
| API access | — | — | ✓ |
| Support | Priority | Dedicated |
Yes. Upgrade or downgrade at any time. Changes take effect on your next billing cycle. You'll be prorated for any differences.
A client is a unique email domain that submits tickets. If you manage IT for acme.com, that's one client regardless of how many employees submit tickets.
When a ticket comes in, our AI analyzes the issue category and description, then provides step-by-step resolution instructions. It handles password resets, connectivity, software installs, and more.
The ticket stays open and flagged for your review. You'll see it in your dashboard with the AI's analysis, so you have context before you even start troubleshooting.
We offer a 14-day money-back guarantee instead. Start with any plan, and if it doesn't save you time, get a full refund. No questions asked.
Email us at any time. No long-term contracts, no cancellation fees. Your account stays active until the end of your billing period.
Join IT consultants who've automated their L1 support and scaled to more clients without more hires.
Start with Pro — $149/mo →